Returns & Refunds
What is your return policy?
Returns within 14 days of receiving your order, items in original condition. Same-price exchanges via the return portal; different-price items are return-and-reorder. Sale items, underwear, and socks are final sale.
How do I return an item?
1. Open the return portal and find your order (order number + contact info). 2. Select the items you're returning and the reason. 3. Choose "Ship with your own carrier" and submit. 4. Ship the package with any carrier you like, and write your order n
Where do I drop off my prepaid return label?
Prepaid return labels from our team are always UPS labels. Drop your package at any UPS location: The UPS Store, a UPS drop box, or a UPS Access Point. Don't take it to USPS or FedEx — it won't scan. Heads up: prepaid labels are issued for defective
When will I get my refund?
Once your return arrives, we inspect it and process the refund within up to 7 business days. After processing, the money can take another 3–5 business days to show up, depending on your bank. Refunds always go back to the original payment method. Sha
I received a damaged, defective, or wrong item
That's on us — we'll make it right. Email [email protected] (or use the chat) with:. • Your order number. • A photo of what you received (for damage/defects) or the item details for a wrong-item mix-up. Once approved, we'll email you a pr
I'm missing an item from my order
Check your tracking first — orders sometimes ship in more than one package. If something's genuinely missing, contact us with your order number and we'll make it right.