Fastest way to get help. Our assistant can track orders and fix addresses on the spot — and the team jumps in whenever you need a human.

Send us the details — include your order number so we can move fast. We reply within 1 business day, Mon–Fri.

Prefer to talk it out? Call us Monday–Friday — have your order number ready and we'll take care of you.

Shaka Wear

Sorry about that &#x2014; let&apos;s get it fixed.First, check your tracking: larger orders sometimes ship in more than one package, so part of your order may still be on the way. Your shipping confirmation email(s) will show every tracking number.If an item is genuinely missing: contact us with your order number and which item didn&apos;t arrive &#x2014; chat on shakawear.com or email customerservice@shakawear.com. We&apos;ll verify it against the packing record and either send the missing item or refund it.

Check your tracking first — orders sometimes ship in more than one package. If something's genuinely missing, contact us with your order number and we'll make it right.

I'm missing an item from my order

Returns & Refunds

How long does shipping take?

Do you offer free shipping?

How do I track my order?

My promo code isn't working

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My package shows delivered but I can't find it

Do you ship internationally? What about customs and duties?

Orders & Shipping

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Where do I drop off my prepaid return label?

When will I get my refund?

I received a damaged, defective, or wrong item

How do your shirts fit? Where are the size charts?

Do you sell wholesale? Can I print on your blanks?

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How do I care for my garments? Will they shrink?

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An item is sold out — when do you restock?

Products, Wholesale & Contact

I'm missing an item from my orderUpdated 2 months ago