Fastest way to get help. Our assistant can track orders and fix addresses on the spot — and the team jumps in whenever you need a human.

Send us the details — include your order number so we can move fast. We reply within 1 business day, Mon–Fri.

Prefer to talk it out? Call us Monday–Friday — have your order number ready and we'll take care of you.

Shaka Wear

That&apos;s on us &#x2014; we&apos;ll make it right.Email <a href="mailto:customerservice@shakawear.com">customerservice@shakawear.com</a> (or use the chat) with:&#x2022; Your order number&#x2022; A photo of what you received (for damage/defects) or the item details for a wrong-item mix-upOnce approved, we&apos;ll email you a prepaid UPS return label (drop off at any UPS location) and get the correct or replacement item moving. Claims need to be reported within 30 days of delivery.

That's on us — we'll make it right. Email customerservice@shakawear.com (or use the chat) with:. • Your order number. • A photo of what you received (for damage/defects) or the item details for a wrong-item mix-up. Once approved, we'll email you a pr

I received a damaged, defective, or wrong item

Returns & Refunds

How long does shipping take?

Do you offer free shipping?

How do I track my order?

My promo code isn't working

Can I cancel or change my order?

Can I change my shipping address after ordering?

My package shows delivered but I can't find it

Do you ship internationally? What about customs and duties?

Orders & Shipping

What is your return policy?

How do I return an item?

Where do I drop off my prepaid return label?

When will I get my refund?

I'm missing an item from my order

How do your shirts fit? Where are the size charts?

Do you sell wholesale? Can I print on your blanks?

How do I reach customer service?

How do I care for my garments? Will they shrink?

What's the difference between your fabric lines?

An item is sold out — when do you restock?

Products, Wholesale & Contact

I received a damaged, defective, or wrong itemUpdated 2 months ago