Orders ship within up to 10 business days of being placed. Once shipped, you'll get a tracking email. Domestic (US): ships via UPS or USPS. International: ships via DHL. Delivery time depends on your country's customs. If it's been more than 10 busin

Orders ship within up to 10 business days of being placed. Once shipped, you&apos;ll get a tracking email.Domestic (US): ships via UPS or USPS.International: ships via DHL. Delivery time depends on your country&apos;s customs.If it&apos;s been more than 10 business days without a shipping confirmation, reach out &#x2014; see How do I track my order?

How long does shipping take?

Yes — free shipping on US retail orders of $75 or more. International orders don't qualify for free shipping, even above $75 — international rates are calculated at checkout. Free shipping can be combined with one discount code.

Yes &#x2014; free shipping on US retail orders of $75 or more.International orders don&apos;t qualify for free shipping, even above $75 &#x2014; international rates are calculated at checkout.Free shipping can be combined with one discount code.

Do you offer free shipping?

Your shipping confirmation email has the tracking link — that's the fastest way. No shipping email yet? Orders take up to 10 business days to ship. If it's been longer, chat with us on the site or email customerservice@shakawear.com with your order n

Your shipping confirmation email has the tracking link &#x2014; that&apos;s the fastest way.No shipping email yet? Orders take up to 10 business days to ship. If it&apos;s been longer, chat with us on the site or email <a href="mailto:customerservice@shakawear.com">customerservice@shakawear.com</a> with your order number and we&apos;ll check on it.If tracking says delivered but you don&apos;t have it: check with neighbors, roommates, or your building&apos;s package area first &#x2014; carriers often mark early. Still missing after that? Contact us and we&apos;ll investigate.

How do I track my order?

Quick checks:. • Only one promo code per order (free shipping still stacks on top). • Codes can't be applied after an order is placed — no retroactive discounts. • If a valid code won't apply, try clearing your browser cache, a desktop browser, or an

Quick checks:&#x2022; Only one promo code per order (free shipping still stacks on top).&#x2022; Codes can&apos;t be applied after an order is placed &#x2014; no retroactive discounts.&#x2022; If a valid code won&apos;t apply, try clearing your browser cache, a desktop browser, or an incognito window.Still stuck? Chat with us or email <a href="mailto:customerservice@shakawear.com">customerservice@shakawear.com</a> with the code name and we&apos;ll look into it.

My promo code isn't working

Contact us as soon as possible — orders can only be canceled or changed before they ship. Chat is fastest; call (323) 234-7979 or email customerservice@shakawear.com.

We move fast on fulfillment, so if you need to cancel or change an order, reach out as soon as possible after placing it.Fastest ways to reach us:<ul><li>Chat with us on shakawear.com &#x2014; the widget at the bottom of the page</li><li>Call (323) 234-7979, Monday&#x2013;Friday, 8 AM&#x2013;5 PM Pacific</li><li>Email customerservice@shakawear.com with your order number and what you need changed</li></ul>Cancellations and order changes are handled by our team directly &#x2014; have your order number ready.Once an order has shipped, it can no longer be canceled or changed. At that point, you can return eligible items within 14 days of delivery through our return process and place a new order for what you want instead.Heads up: discount codes can&apos;t be added to an order after it&apos;s placed.

Can I cancel or change my order?

Yes — if your order hasn't shipped yet. Chat with us on shakawear.com and we can update the address on the spot after confirming the details.

Yes &#x2014; as long as your order hasn&apos;t shipped yet.The fastest way: chat with us on shakawear.com. Our support assistant can update the shipping address on unshipped orders right in the conversation once you confirm the new details.You can also email customerservice@shakawear.com or call (323) 234-7979 (Monday&#x2013;Friday, 8 AM&#x2013;5 PM Pacific) with your order number and the corrected address.Once an order has shipped, we can&apos;t reroute it. If the package can&apos;t be delivered, the carrier will return it to us and we&apos;ll follow up with you from there.

Can I change my shipping address after ordering?

Carriers sometimes scan packages as delivered a little early. Give it 24–48 hours and check around your address — if it still hasn't shown up, contact us and we'll investigate with the carrier.

It happens more than you&apos;d think &#x2014; carriers sometimes mark a package delivered a little before it actually arrives.First, try this:<ul><li>Give it 24&#x2013;48 hours &#x2014; packages often show up a day or two after the &quot;delivered&quot; scan</li><li>Check around your address: porch, side door, mailroom, package lockers, with neighbors or household members</li><li>Check the tracking page for a delivery photo or note about where it was left</li></ul>Still missing? Contact us with your order number &#x2014; chat on shakawear.com or email customerservice@shakawear.com. We&apos;ll open an investigation with the carrier and work with you to get it sorted.

My package shows delivered but I can't find it

Yes — international orders ship via DHL with rates calculated at checkout. Customs duties and taxes are set by your country and are the recipient's responsibility.

Yes, we ship internationally.<ul><li>Carrier: international orders ship via DHL, with tracking sent by email once your order ships</li><li>Rates: calculated at checkout based on your destination &#x2014; international orders don&apos;t qualify for free shipping, even over $75</li><li>Customs, duties &amp; taxes: these are set by your country and are the recipient&apos;s responsibility. They aren&apos;t included in your order total</li><li>Delivery time: depends on your country&apos;s customs processing, so it can vary &#x2014; your DHL tracking is the best source for status</li></ul>Questions about a specific order? Chat with us on shakawear.com or email customerservice@shakawear.com with your order number.

Do you ship internationally? What about customs and duties?

Fastest way to get help. Our assistant can track orders and fix addresses on the spot — and the team jumps in whenever you need a human.

Send us the details — include your order number so we can move fast. We reply within 1 business day, Mon–Fri.

Prefer to talk it out? Call us Monday–Friday — have your order number ready and we'll take care of you.

Orders & Shipping